We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Thank you for posting came quickly. Just like in the description
11 Jan 2019 08:59
thanks !!!!very very good product. leather IS great quality, all IS good, very fast delivery 4 days to France!!!
10 Jan 2019 07:16
Has come in just 10 days!! It is exactly like the picture both in color as in the size. It is perfectly packed by what has neither crinkles marks (Leads a breath bag inside). It is medium size, for textbooks or Notebook is petty, but to foremost else has enough spaciousness. Delighted with the purchase, is actually nicer than the picture.
9 Jan 2019 23:37
Very stylish handbag, quality is excellent, I liked, Thank You!!!! AND fast shipping!!!!
8 Jan 2019 15:31
It is beautiful. I love the bag, is identical to the photos. Very good finishings, comfortable, large and Tough. Recommend your purchase.
8 Jan 2019 05:31
"A week in Saratov province. AND it is based on new year off! Super responsible store. Bag to match the description. Упаквано well, jams there. Would be able to put ten stars. At The Same Time had orders from dr. Sellers on total three times exceeding this and they are still not in Russia. Seller of prosperity!!!!!!!!!!!!!!!
7 Jan 2019 02:00
The quality is very nice very Thank you
4 Jan 2019 10:11
1 Jan 2019 15:59
Bag perfect ومتقنة made skin luxury
1 Jan 2019 14:05
the product came as described.
1 Jan 2019 03:13
For a long time, but it was worth it! Bag super! Packed on conscience, color unusual, interesting. Bag soft to the touch, odor-free. Many pockets for small items and more. Recommend
31 Dec 2018 16:52
31 Dec 2018 03:11
Good and comfortable bag, excellent workmanship.
30 Dec 2018 11:08
A good bag.
29 Dec 2018 22:01
Very fast delivery Thank you
27 Dec 2018 23:49
My friend love it! It looks exactly like one the picture.
21 Dec 2018 04:12
Match the price, whole without damage. Advise.
19 Dec 2018 21:36
Very nicely made, is not the greatest but roomy. Recommend! Color beautiful
19 Dec 2018 09:15
Thank You Very Much! Goods received! Advise store and goods!