We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Mouse excellent. Performance Quality. Buttons is very quiet. Orders more-in hand is convenient. There is a button switch DPI. Powered by a battery AA. When you turn off the computer itself goes to sleep and spends a battery. Advice to buy. Probably the best mouse aliekspress. Arrived in 20 days. Great :) Thank you for the Fast shipping and good price.
12 Jan 2019 03:46
Buttons are pressed just silently very cool for the money, recommend
9 Jan 2019 12:45
Mouse purchased for daily work in programs typesetting. Description is accurate, Fast shipping. Packaging-pupyrchatoy package. Mouse go without any damage is working. WITH the connection problems (Windows). Very comfortable for hand size medium and really quiet. Comfortable quiet rubber wheel. Pressing Wheel produces clear click, compared to the main buttons-loud (but for some reason all silent mice; wheel not press, no complaints). The noise is comparable with Logitech M220, even a little quieter, and the price is 4 times lower. Plastic mat, pleasant to the touch. Inside a little smell текстолитом (probably). Edge edging of gray plastic was sharp, me interfered. Needle Files for minute mouse was put in order. Sliding snouts 6mm, thin, how well kept, remains to be seen. If You live at least six months, will be purchasing several pieces in reserve. Satisfied with the purchase.
9 Jan 2019 07:43
Excellent mouse. Real silently and battery for long enough. Real Value for money!!!