We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Good quality bags. Delivery is fast. The quality of the material, fabric and accessories pleasantly surprised. The goods are satisfied. i recommend the store.
19 Apr 2019 05:12
Handbag came very quickly (in ukraine about 2 weeks)! At the opening there was a catch smell, but during the day disappeared. Sewed qualitatively both. The order is happy! Thank you!
18 Apr 2019 09:52
Great bags. Soft, comfortable. A large keeps the shape, it calmly fits a large enough organizer. A bunch of pockets. Delivery to kiev 8 days. I recommend
17 Apr 2019 21:05
15 Apr 2019 23:49
Fast shipping. Good quality bags. On the small near the handle smeared glue, not critical. I recommend the product. Thanks to the store and for the gift-keychain.
15 Apr 2019 06:41
Good bag. The size of the average is not a huge string, while everything fits. A4 is perfectly included. Stitched neatly quite-a couple of threads only trimmed. In general, i am happy with the purchase. Delivery is fast. As a gift-a small keychain) nice
14 Apr 2019 11:47
Super fast delivery-2 weeks. Great bags! There was a barely noticeable smell after opening the package. Disappeared in a few minutes. Order-you will not regret!
14 Apr 2019 07:48
Bags are good. And the backpack is also good. Thanks to the store.
14 Apr 2019 03:16
All match, no smell, very fast delivery
12 Apr 2019 23:17
A beautiful bag for this money. The spouse is delighted.
12 Apr 2019 23:16
This is the second bag. As a gift. Very good quality. fast delivery
12 Apr 2019 11:36
I ordered a bag on april 1, i received the 12th. Quick. Everything corresponds to the description. The smell is insignificant. Quality is good. A small bag can be used as a cosmetic bag. The store put a small keychain as a gift. Thank you.